Return & Exchange Policy

Exchange Policy

We offer a 7-day exchange policy, meaning you have 7 days from the date you receive your item to request an exchange. Please note that we do not offer refunds.

Eligibility for Exchange

  • In the same condition that you received it
  • Unworn or unused
  • With all tags attached
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

How to Request an Exchange

To start an exchange, please email us at prelovedonlinepk@gmail.com.

Items must be sent to the following address:

Preloved Labels
G-1 Al Hammad Arcade
Near Total Pump, Jamshed No. 2
Karachi 74000, Pakistan

Please do not send items back without contacting us first. Unauthorized exchanges will not be accepted.

Non-Exchangeable Items

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care items (beauty products, cosmetics)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Important Notes

  • No refunds are provided.
  • Exchanges are only for items of equal or higher value (customer will pay the difference).
  • Exchange shipping costs are the responsibility of the customer, unless the item received was damaged or incorrect.